Privacy Policy
Important Information and who we are
Effective Date: 05/05/2025
At The Floral Bazaar, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, billing/shipping address.
Order Details: Products purchased, special delivery instructions, recipient’s information.
Payment Information: Credit/debit card details (processed securely via third-party processors).
Website Usage Data: IP address, browser type, access times, and referring website addresses.
Communication Preferences: Newsletter subscriptions, promotional messages, inquiries.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill orders.
Communicate with you about your order or inquiry.
Personalize your shopping experience.
Improve our website and customer service.
Send marketing communications (if you opt-in).
Comply with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with:
Service Providers: Payment processors, delivery couriers, website hosts.
Legal Authorities: When required by law or to protect our rights.
All third parties are required to respect the security of your personal information and to treat it in accordance with the law.
4. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. These may be used to remember preferences, analyze website traffic, and offer tailored content. You can manage cookie settings in your browser.
5. Data Security
We take reasonable and appropriate measures to protect your personal data from unauthorized access, use, or disclosure. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict certain processing activities.
Withdraw consent for marketing at any time.
To exercise your rights, please contact us.
7. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from them.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review it regularly. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
The Floral Bazaar
Email: info@thefloralbazaar.com
Phone: +91 9845 260 260
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this
How is your personal data collected?
We use different methods to collect data from and about you including through:
– Direct interactions. You may give us your Identity, Contact and Financial Data by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
– place an order via our website or purchase our products or services via any other means;
– book a Flower School course;
– book us to provide flowers for your wedding or other event;
– create an account on our website;
– subscribe to our service or publications (including our newsletter);
– request marketing to be sent to you;
– enter a competition, promotion or survey; or
– give us feedback or contact us.
– Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
– Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
– Technical Data from analytic providers such as Google
– Contact, Financial and Transaction Data from providers of technical, payment and
delivery services based inside the USA.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will receive marketing communications from us (including our newsletter) if you have requested information from us and you have not opted out of receiving that marketing. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.You can ask us or third parties to stop sending you marketing messages at any time by following the opt- out links on any marketing message sent to you or by contacting us at any time.
Change of purpos
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances you can ask us to delete your data: see section 9 below (Your Legal Rights) for further information. In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
